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General Terms and Conditions

1. Basic provisions

The General Terms and Conditions published on this page (hereinafter referred to as the "GTC") apply to shopping through the e-shop and are part of the concluded purchase contract. The internet shop is operated by Supraphon Entertainment , as, registered at Palackého 740/1, 110 00, Prague 1, registered at the Municipal Court in Prague, Section B, Insert 24409, Company ID: 08166820, Tax ID: CZ08166820, Account No .: 264 631 746/0300. The GTC regulate the relations between the buyer and the seller in the area of ​​sale of goods between Supraphon Entertainment , as. ("Seller") and its business partners ("Buyer").   

The Buyer has access to these GTC and thus has the opportunity to become acquainted with them before placing the order. By placing an order, the buyer confirms that he has familiarized himself with these GTC - which also includes the Complaints Procedure - and that he agrees with them. 

All contractual relations are concluded in accordance with the laws of the Czech Republic. If the contracting party is a consumer, relations not regulated by the Terms and Conditions shall be governed by the Civil Code (No. 89/2012 Coll.) And the Consumer Protection Act (No. 634/1992 Coll.). If the contracting party is not a consumer, the relations not regulated by the business conditions are governed by the Civil Code (No. 89/2012 Coll.).

2. Definition of terms

A consumer contract is a purchase contract, a contract for work, or other contracts if the parties are the customer on the one side and the supplier on the other.

The seller is a person who, when concluding and performing the contract, acts in the course of his business or other business activities. It is an entrepreneur who, directly or through other entrepreneurs, supplies products or services to the buyer. In relationships, which are subject to these Terms and Conditions, it is:
Supraphon Entertainment , Inc., based Palackého 740/1, 110 00 Praha 1, recorded at the Municipal Court in Prague, Section B, Insert 24409, ID: 08166820, VAT: CZ08166820, account number: 470950/5500, Raiffeisenbank a.s.

The customer of our online store is the buyer. Given the applicable legislation, a distinction is made between a buyer who is a consumer and a buyer who is not a consumer.

The buying consumer or only the consumer is a person who, during the conclusion and performance of the contract, does not act in the course of his business or other business activity. It is a natural or legal person who purchases products or uses services for purposes other than doing business with those products or services.

A non-consumer Buyer (hereinafter referred to as the “Buyer not a Consumer”) is a person who, in concluding and performing the Contract, acts in the course of his business or other business and who purchases products or uses services for the purpose of doing business with those products or services. This buyer is governed by the terms and conditions to the extent that concern him and the Commercial Code.

By placing an order, the Buyer confirms that he / she has read these GTC, that he / she explicitly agrees with them, in the wording valid and effective at the moment of sending the order. 


3. Purchase contract - ordering and prices

The Buyer shall provide the Seller with the contact information necessary for the smooth execution of the order. Where appropriate, it shall also include the particulars required for inclusion in the purchase documents.

The buyer is aware that the purchase of products that are in the business offer Supraphon Entertainment , with no right to use registered trademarks, trade names, logos, etc. Supraphon Entertainment or contractors Supraphon Entertainment , unless by a special otherwise agreed.

The Buyer may conclude the Agreement by accepting a proposal to conclude the Agreement on the website operated by Supraphon Entertainment , as. by inserting the required performance (goods or electronic content) into the basket or by the express method. Before the Buyer confirms the order, the Buyer has the right to change both the required performance, transport and payment method, ie to check all the data entered in the order. The purchase contract is sending an order by the Buyer after choosing transport and method of payment and acceptance of the order Supraphon Entertainment , for any errors in the data Supraphon Entertainment is not responsible. Conclusion of the contract Supraphon Entertainment will promptly confirm to the Buyer an informative email to the Buyer specified email. This information email has no effect on the conclusion of the purchase contract.

For the purposes of the purchase contract, the offer of goods including the purchase price published on the server at the time of sending the order to the buyer is valid. The condition of validity of the electronic order is to fill in all required data and particulars in the order form. If a customer requests a lower price, they can request it electronically, by telephone or in person - but always before placing an order.

Placing an order of goods is possible in the following ways:

The contract is concluded in the Czech language, unless the circumstances on the side of the seller or buyer prevent it, the contract can be concluded in another language understood by the parties.

Prices are final, ie including VAT and any other taxes and charges the consumer has to pay to obtain the goods. The delivery always includes a proper tax document - an invoice , which will be delivered to the buyer inside the packaged goods (unless the seller and the buyer agree otherwise). Before placing an order, the buyer has the opportunity to become acquainted with the fact that the offer or price remains valid.


4. Conflict with the purchase contract

In the event that the goods upon receipt by the buyer does not comply with the purchase contract (hereinafter referred to as conflict with the purchase contract), the buyer has the right to the seller free of charge and without undue delay to restore the item to the state corresponding to the purchase contract, replacement or repair; if such a procedure is not possible, the buyer may request a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the conflict with the purchase contract before taking over the item or caused the conflict with the purchase contract itself. A conflict with the purchase contract, which becomes apparent within six months from the date of receipt of the thing, is considered to be already existing at the time of its receipt, unless this is contrary to the nature of the thing or proves otherwise.

In contradiction with the contract of sale is understood in particular that the item sold does not have the quality and utility properties required by the contract, described by the seller or its representative, or expected by their advertising, or is not adequate in quantity, measure or weight and does not correspond to the purpose stated by the seller for the use of the item or for which the item is usually used.


Substantial breach of contract

If the defective performance constitutes a material breach of the contract, the Buyer has the right to:

  • for removal of the defect by delivery of a new item without defect or delivery of the missing item, unless this is unreasonable due to the nature of the defect, but if the defect concerns only a part of the item, the Buyer may only require replacement of the part; if this is not possible, he may withdraw from the contract. However, if this is disproportionate due to the nature of the defect, in particular if the defect can be removed without undue delay, the buyer has the right to remove the defect free of charge;
  • to repair the defect by repairing the thing,
  • a reasonable discount on the purchase price, or
  • withdraw from the contract.

The Buyer shall notify Supraphon Entertainment of the right it has chosen when notifying the defect or without undue delay after notifying the defect. The Buyer may not change the choice made without the consent of Supraphon Entertainment ; this does not apply if the Buyer requested repair of the defect, which proves to be irreparable. If Supraphon Entertainment does not remove the defects within a reasonable time, or if it notifies the Buyer that it will not remove the defects, the Buyer may request a reasonable discount on the purchase price or withdraw from the contract instead of removing the defect. If the Buyer does not choose his right in time, he has the rights as in the case of minor breach of contract - see below.

The buyer-consumer is entitled to a reasonable discount even if Supraphon Entertainment cannot deliver a new item without defects, replace its component or repair it, or if Supraphon Entertainment fails to rectify it within a reasonable time, or if redressing the consumer would cause considerable difficulties.


Minor breach of contract

If the defective performance is an insignificant breach of the contract, the Buyer has the right to remove the defect or a reasonable discount on the purchase price.

Until the Buyer exercises the right to a discount on the purchase price or withdraws from the contract, Supraphon Entertainment may deliver what is missing or remedy the legal defect. Supraphon Entertainment , as may remove other defects of its choice by repairing the item or by delivering a new item. 

If Supraphon Entertainment does not remove the defect in time or refuses to remove the defect, the Buyer may claim a discount on the purchase price or withdraw from the contract. The Buyer cannot change the choice without Supraphon Entertainment's consent . 

The Buyer has the right to deliver a new item or to replace a part even in the case of a removable defect, if the item cannot be properly used for repeated occurrence of the defect after repair or for a larger number of defects. In such case, the Buyer also has the right to withdraw from the contract. 

Upon delivery of a new item, the Buyer shall return the item originally delivered to Supraphon Entertainment at its expense. 

If the Buyer has not notified the defect without undue delay after having been able to identify it with timely inspection and sufficient care, the court will not grant him the right from defective performance. If the defect is a hidden defect, the same applies if the defect was not notified without undue delay after the Buyer could detect it with sufficient care, but no later than two years after the handover of the thing. 

By guaranteeing quality, Supraphon Entertainment undertakes that the item will be fit for normal use for a certain period of time or that it will retain its usual properties. Indication of the warranty period or the shelf life of the item on the packaging or advertising also has these effects. The guarantee may also be granted for a single component of the item. 

The warranty period runs from the handover of the item to the Buyer; if the thing was sent under the contract, it runs from the milking of the thing to its destination. 

The Buyer does not have the right under the warranty if the defect caused by the transfer of the risk of damage to things on the Buyer caused an external event.  


5. Withdrawal from the contract, cancellation of the order

The consumer has the right to withdraw from the contract within 14 days. The period referred to in the first sentence shall run from the date of conclusion of the contract and, if applicable

  • purchase contract, from the date of receipt of goods,
  • a contract having as its object several goods or the supply of several parts from the date of receipt of the last delivery of the goods, or
  • a contract, the subject of which is a regular repeated delivery of goods, from the date of receipt of the first delivery of goods.

The buyer has the right to withdraw from the purchase contract within 14 days and to return the goods sent or received by him in the intact condition and preferably in the intact packaging at his own expense - he has the right to withdraw (in writing) from the concluded purchase contract .

  •  send a letter (in writing to the seller's address or electronically to ) informing me of the intention to withdraw from the purchase agreement (ie “I hereby withdraw from the purchase agreement…”) or bring the letter in person to the store stating the purchase contract number (invoice number), your bank account number (if you are requesting a refund of the paid purchase price to your account, otherwise provide your address for refunding the paid purchase price by postal order), date and your signature,
  • goods must be delivered to the address Supraphon Entertainment as, Jeremiášova 947/16, Prague 13, postcode 15500.Do addressee please state Complaints Please attach a copy of that letter; goods sent back to the seller's address should be in the original packaging, unwrapped, with no signs of use, must be undamaged and complete, if possible, along with proof of payment; goods must not be sent cash on delivery (in this case it will not be collected); we recommend insuring the goods; goods can also be personally brought to the store from where it will be returned to the e-shop address, 
  • if all the above conditions for returning the goods are fulfilled, we will send money for the goods or their part (corresponding to the purchase price paid for the goods lowered by the amount proportional to the wear or the actual costs incurred in returning the goods) the address, no later than 30 working days after the physical receipt of the goods,
  • if any of the above conditions are not met, the buyer will not be able to accept the withdrawal from the contract ( 15-21 days) provided by the seller and the goods will be returned at the seller's expense; in such a case, the seller is entitled to charge the buyer any additional costs incurred.

The buyer cannot withdraw from the contracts in the following cases:

  • i. for the provision of services, if their performance was started with his consent before the expiry of the period of 14 days from the receipt of the performance;
  • ii . the supply of goods or services the price of which depends on fluctuations in the financial market, irrespective of the supplier's will,
  • iii . the supply of goods which are personalized to the consumer or for him, as well as perishable, worn or obsolete goods,
  • iv . the supply of audio and video recordings and computer programs if the consumer has breached their original packaging,
  • v. supply of newspapers, periodicals and magazines,
  • vi . consisting of a game or lottery.

Furthermore, the consumer cannot withdraw from a contract having as its object goods which cannot be returned because of their nature as provided for in Directive 97/7 / EC of the European Parliament and of the Council on the protection of consumers in respect of distance contracts.

In the event that the goods were delivered to the Buyer free gifts, the Buyer is obliged to return these provided gifts in the event of withdrawal from the contract.

The Seller reserves the right to withdraw:

If the price of the goods offered on the eshop is very different from the normal selling price of the goods, or if there was an obvious error in the price revaluation of the goods (meaning more than 40% of the market price difference) resign.

If the goods are marked as "Sale: YES" in the e-shop, these are sale items for a reduced price in a limited quantity - these items cannot be purchased more than the current stock level. If the stock of goods is exhausted, the seller reserves the right to withdraw from the purchase contract for orders that can no longer be met. Orders are always processed in the order in which they are recorded.

6. Price and delivery date for pre-order

As with the date, the price of the goods is indicative. In the vast majority of cases, the price does not change during the pre-booking / reservation period, but the seller reserves the right to cancel the pre-order at any time in the event of a change if he / she does so.

7. Terms of payment and ownership

Payment for ordered goods can be made in the following ways:

  • in cash upon delivery of the goods on delivery (cash is taken over by the carrier's employee) /Czech Republic and Slovak Republic only/
  • Bank transfer  /Czech accounts in CZK only/
  • Ppayment byl Credit Card online
  • all payment methods are also listed in the Payment section

Ownership of the goods is transferred to the buyer upon its receipt (subject to payment of the purchase price or payment of the first installment in the installment scheme). The day of payment is the day of crediting the amount corresponding to the purchase price incl. VAT on the seller's account or takeover of the payment in cash.


8. Delivery terms

Goods can be handed over to the customer in the following ways:

  • sent via Czech Postby the Parcel service to Hand, GLS and Zá transport companies.
  • personally in case of direct sale at the branch. In such a case, the sale is not governed by the terms and conditions of the e-shop and it is also not possible to request a sale at the Internet price.

The transport price is stated on this page .

Incomplete or damaged shipment must be reported immediately to . In case of damaged shipment it is necessary to write a damage report with the carrier and send it to the seller immediately.


9. Cost of using means of distance communication

The buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the Buyer himself.


10. Opening hours

Orders via the online store at can be placed 7 days a week 24 hours a day. Goods are dispatched only on working days. Working hours of the eshop are - working days from 8.00 to 16.30.


11. Warranty conditions

At the consumer's request, the seller is obliged to provide a guarantee in writing (warranty card). If the nature of the item permits, it is sufficient to issue to the buyer proof of purchase containing the information that must be included in the certificate of warranty instead of the warranty card. If the warranty is longer than the statutory warranty, the seller determines the terms and extent of the warranty extension in the warranty card. The warranty card must contain the name and surname, name or business name of the seller, the company registration number, registered office in case of a legal person or residence in the case of a natural person.

The warranty conditions are governed by the Seller's Complaints Procedure and the applicable legal regulations of the Czech Republic. As a guarantee certificate, in case of non-issue, serves the purchase document (invoice).


12. Protection of personal data

The Seller declares that all personal data provided by the Buyer will be used only to fulfill the order with the Buyer. In no case shall they be disclosed or made available to third parties. Exceptions may be situations related to distribution or payment transactions regarding ordered goods. Customer information is stored in accordance with the applicable laws of the Czech Republic, in particular the Personal Data Protection Act No. 101/2000 Coll. as amended by later amendments and regulations. By concluding the contract, the buyer agrees with the processing and collection of his personal data in the database of the seller after the successful completion of the contract until his written statement of disagreement with this processing. The Buyer has the right of access to his / her personal data, the right to correct it, including other legal rights to such data. Personal data can be deleted from our database upon written request from the customer. Personal data of customers are fully protected against abuse. The supplier does not pass on the customer's personal data to any other person. Exceptions are external carriers to which the personal data of customers are transferred to the minimum extent necessary for the delivery of goods. Individual contracts are archived by the operator in electronic form and are accessible only to the store operator.

The Buyer agrees that the email address provided by the Buyer may be used to send commercial communications to the Seller. However, the Buyer has the right at any time to refuse to send such messages.


13. Out-of-court settlement of consumer disputes

The Czech Trade Inspection, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: //


14. Recording of sales

Pursuant to the Act on Registration of Sales, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, no later than 48 hours.


15. Final provisions

These terms and conditions apply in the wording stated on the website of the seller on the day of conclusion of the purchase contract. Once confirmed, the consumer's order is archived as a concluded contract between the buyer and the seller for the purpose of its fulfillment and other records and its status is accessible to the buyer. The contract may be concluded in the Czech language or in other languages, unless this is the reason for its impossibility. By purchasing, the customer agrees to receive commercial communications.

These terms and conditions allow the consumer to archive and reproduce them. Upon conclusion of the Purchase Agreement, the Buyer accepts all provisions of the Terms and Conditions as in force on the day of sending the order including the price of the ordered goods stated in the confirmed order, unless it has been proven otherwise in a specific case.

These terms come into effect on 22 April 2016

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