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Contact information

Internet eshop Bontonland.cz sells primarly audio titles (Music - CD, LP - Vinyl, DVD-AUDIO), as well as the video titles (movies - DVD, Blu-Ray 2D and 3D), electronics (headphones and other audio accessories), band merchandise (t-shirts, hoodies, belts, mugs, calendars, etc.).

- General Terms and conditions
- Complaints procedure
- Privacy statement
- Delivery options and prices
- Payment options

Operating Company:

Supraphon Entertainment, a.s., headquarters: Palackého 740/1, 110 00, Praha 1, registered at Municipal Court, section B, file 24409, Business Identification number: 08166820, Tax identification number: CZ08166820

 

Eshop commercial supervisor:
Jan Pohan - jan.pohan(at sign)supraphon.cz

Customer service operation time

Monday to Friday, from 8:30 do 16:30, CET

Contacts:

Email contact for various questions about order, products, terms of delivery: operator (at sign) bontonland.cz 

Customer phone line: +420 601 309 181 - (monday - friday from 12:00 to 16:00 CET)

 

How to claim:

 You can either bring physically your claim to Supraphon Musicpoint shop, Jungmannovo nám. 17, 110 00, Prague 1 Opening hours: Mon - Fri: 10:00 - 19:00, Sat: 10: 00-15: 00, Sun - closed. Claimed goods can also be sent to the address of the warehouse seller shipping service (such goods must not be sent cash on delivery, it should be insured, the shipment should also contain a copy of the purchase document and a precise description of the defect or reason for complaint). If you request withdrawal from the contract within the legal deadline and refund, please also include your bank account number. The address of the warehouse is Supraphon Entertainment a.s., Jeremiášova 947/16, Prague 13, post code 15500, Czech Republic. Please add line „Bontonland Reklamace“ to address.

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